Contact information
We’re here to help! Whether you have questions about our minimalist ceramic bowls, need assistance with your order, or just want to share a photo of your pet enjoying their new dinnerware, we'd love to hear from you.
Get In Touch
We strive to respond to all inquiries within 24 hours. Since we are located in the United States and serving our friends in New Zealand, please keep the time zone difference in mind. Email is often the fastest way to reach us.
1. Email Us For general inquiries, shipping questions, or returns: 📧 support@kalivo.shop
2. Call Us If you prefer to speak with us directly: 📞 +1 505-441-5576 (Please note: Standard international calling rates may apply depending on your provider.)
3. Mailing Address If you need to mail us a return (please email us for approval first) or documents: 📍 20921 44TH AVE W APT A313 LYNNWOOD, WA 98036-7761 USA
Customer Service Hours
Our team is based in the United States (Pacific Time).
- Mon - Fri: 9:00 AM - 5:00 PM (PST)
- Sat - Sun: Closed
Note for New Zealand customers: Due to the time difference, if you contact us during your day, it may be our night. We will get back to you as soon as we wake up!
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Currency: All prices on our store are listed in USD (United States Dollar).
- Shipping to New Zealand: Yes! We ship directly from our US warehouse to New Zealand. Typical delivery takes 8-16 business days.
- Breakage: Our ceramic bowls are packed securely. However, if your item arrives damaged, please email us a photo immediately, and we will make it right.